Abstract

Relationship between Emotional Intelligence and Organizational Citizenship Behaviors of Employees among Private Banks in Zahedan

The present study aimed to investigate relationship between emotional intelligence and organizational citizenship behaviors employees among private banks in Zahedan. To that end all employees of Zahedan private banks were evaluated in terms of statistical population. This study is descriptive - correlational. Intelligence Questionnaire which contains 28 questions and Podsakoff's Organizational Citizenship Behaviors that consists of 20 questions were used to measure basic concepts of research. The questionnaire reliability Cronbach's alpha for two variables 0.88 and 0.81 respectively and entire questionnaire 0.86. The validity of test by doing interviews and getting opinions of experts and reforms were calculated. The final findings of study indicate significant and positive relationship between emotional intelligence and its components (including self-awareness, self-management, social awareness, relationship management) and organizational citizenship behavior was studied in private banks.


Author(s):

Ali Sepehrikia, Mahmooud Shirazi, Mehdi Sargazi



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